At Addey Event & Party Equipment Rental Marketplace, we understand that event plans can change. Whether you are organizing a wedding, birthday, graduation, corporate event, or another celebration, we aim to make booking cancellations clear, fair, and transparent for customers and rental providers.
This policy explains how to cancel a rental booking, how cancellation fees may apply, and what happens when a provider or Addey cancels an order.
Customers may cancel a booking according to the cancellation deadline and conditions displayed during checkout and in the booking confirmation.
Because event equipment often requires advance reservation, preparation, transportation, and setup, cancellation deadlines may vary depending on the equipment, package, rental period, and provider terms.
Customers are encouraged to submit cancellation requests as early as possible to minimize potential fees.
Cancellation fees may apply when a booking is cancelled close to the scheduled delivery date, event date, or rental start time.
Depending on the disclosed booking terms, applicable fees may cover reasonable, non-recoverable costs associated with:
Equipment preparation and reservation.
Transportation or delivery arrangements.
Setup, installation, or other services already performed.
Other permitted costs explicitly disclosed before booking confirmation.
All cancellation fees must be consistent with the applicable booking terms and relevant legal requirements. Fees should not be imposed arbitrarily or without an applicable contractual basis.
Eligible refunds will be processed according to Addey's Booking & Rental Refund Policy and the terms applicable to the confirmed booking.
Where approved, refunds will generally be initiated within 5–7 business days. The time required for funds to appear in the customer's account may depend on the payment provider or financial institution.
Refunds will ordinarily be returned to the original payment method where possible. Any applicable cancellation fee or permitted deduction will be explained to the customer.
Cancellations made shortly before the scheduled rental or failure to receive equipment at the agreed time may limit refund eligibility.
Depending on the circumstances and disclosed booking terms:
A cancellation fee may apply if the provider has already prepared or dispatched the equipment.
Delivery, setup, or collection costs already incurred may be non-refundable where permitted by the applicable terms.
A customer who is unavailable to receive a delivery may be responsible for reasonable, previously disclosed redelivery or related charges.
A no-show or cancellation after the rental has commenced may result in limited or no refund for the affected rental period.
Addey will consider whether the customer or provider was responsible for the failed handover before determining an appropriate resolution.
If a rental provider cancels a confirmed booking or cannot supply the agreed equipment or package, Addey will notify the customer as soon as reasonably possible.
Depending on availability and customer preference, Addey may offer:
A suitable replacement item or package, subject to customer approval.
An alternative rental provider, where available and acceptable to the customer.
A full refund for the affected booking or unavailable items when an acceptable alternative cannot be arranged.
Customers will not be charged for equipment or services that were not supplied because of the provider's cancellation, subject to the applicable booking terms and legal requirements.
Addey may cancel or suspend a booking when necessary because of suspected fraud, payment problems, provider unavailability, operational issues, safety concerns, or other legitimate reasons.
Where Addey cancels a confirmed booking, the customer will be notified and informed of the available resolution. Where the customer is entitled to a refund for services not supplied, the refund will be processed according to the applicable refund policy.
Customers who need to change an event date, venue, rental period, equipment quantity, or package should contact Addey as early as possible.
Booking modifications are subject to equipment availability, provider approval where required, delivery coverage, and any applicable price adjustments or fees.
If the requested change cannot be accommodated, the customer may request cancellation under the applicable booking terms.
Some rentals require a refundable security deposit to cover eligible equipment damage, loss, or other obligations under the rental agreement.
Cancelling a booking does not automatically mean that the security deposit will be forfeited. Deposit refunds will be handled according to the booking terms, the timing of cancellation, any applicable permitted charges, and the payment provider's processing procedures.
If a deposit deduction is proposed, the customer may request an explanation and supporting information.
Where a booking includes delivery, installation, setup, teardown, or collection, cancellation terms may differ depending on whether the relevant service has already been performed or costs have already been incurred.
If equipment has already been delivered or installed, customers should contact Addey before attempting to cancel or return the equipment. Additional return, collection, or service charges may apply where disclosed and permitted by the booking terms.
Customers must follow the agreed return arrangements unless Addey or the provider confirms an alternative in writing.
Unexpected events, severe weather, venue closures, transportation disruptions, or other circumstances may affect a planned event.
Customers should contact Addey as soon as possible if such circumstances affect their booking. Depending on the circumstances, the applicable terms, and provider availability, Addey may consider rescheduling, alternative arrangements, or a refund.
Any resolution will be subject to applicable legal requirements and the relevant booking agreement.
To request cancellation:
Sign in to your Addey customer account, if available.
Open your rental order or booking details.
Submit a cancellation request using the available cancellation option.
Review any cancellation charges or refund information provided.
Retain your booking reference and cancellation confirmation.
If online cancellation is unavailable, contact Addey Customer Support using the official contact details published on the Addey website.
A cancellation request may require confirmation before it takes effect. Customers should retain any confirmation received from Addey or the rental provider.
The cancellation deadline, applicable fees, refund eligibility, and relevant rental conditions should be clearly communicated before a customer confirms a booking.
This policy should be read together with Addey's Booking & Rental Refund Policy, the rental agreement, and the terms displayed during checkout.
Addey may update this policy as marketplace operations evolve, subject to applicable legal requirements.
For cancellation requests, booking changes, or assistance with rental orders, please contact Addey Customer Support through the official contact information published on the Addey website or within your customer account.
When contacting support, provide your booking reference, the reason for cancellation, and any relevant supporting information.
Thank you for choosing Addey Event & Party Equipment Rental Marketplace. We appreciate your understanding and aim to make event rentals reliable, transparent, and convenient for everyone.
